UW Customer Rebate FAQ

What is the UW Customer Rebate (UWCR)?
University of Washington and Cascadia College students, faculty and staff receive an annual rebate, currently 10%, based on eligible purchases made at any University Book Store location and online. The rebate is issued as a store credit, similar to a gift card, that can be redeemed at any University Book Store location or online at ubookstore.com. (Only a few restrictions apply. See below for details.)
Who is eligible for the UW Customer Rebate?
University of Washington (UW) and Cascadia College students, faculty and staff are eligible for the rebate while enrolled or employed at the time purchases are made. UW affiliate staff, visiting faculty, and certain educational outreach students are also eligible for UWCR. If you are not listed here and believe you are eligible for the rebate, please call 206.634.3400, extension 308, or email rebate@ubookstore.com.
Do UW alumni and retirees qualify for the UW Customer Rebate?
No. UW alumni and retirees are not eligible for UWCR. However, UW Alumni Association members and UW retirees do receive a 10% point of sale discount on their University Book Store purchases (excepting textbooks and technology products). Proof of current membership is required for this discount. Acceptable forms of proof include UWAA and UWRA membership cards or a Husky Card indicating retiree status. For more information on UWAA membership, please visit www.washington.edu/alumni/membership. For more information on UWRA membership, please visit www.depts.washington.edu/retiremt/uwra/.
How does the UWCR program work?
Simply present your Husky Card to the cashier when making a purchase at University Book Store. Your purchase activity will be captured throughout the year using your Husky Card ID number. The receipt that you receive when presenting your Husky Card will contain a personal identification number (PIN). This PIN will appear on every transaction receipt until you create a personal account. Using your unique PIN and Husky Card ID number, you can create an account to claim your rebate any time before June 30, 2015 by visiting ubookstore.com/uwcr
What is the minimum purchase necessary to receive a rebate?
The minimum amount of rebate issued is $2.00, therefore a minimum eligible purchase of $20.00 before sales tax must be made to receive a rebate. (Subject to change without notice.)
Do I have to pay with my Husky Card for a purchase to count toward my rebate?
No, qualifying purchases may be made using any payment method. You must, however, present your Husky Card or Cascadia ID Card to the cashier each time you make a purchase. If you make a purchase and forget to give the cashier your ID number, please save your receipt. You can present your receipt, along with your UW or Cascadia ID number, to a University Book Store customer service representative to have the transaction added to your rebate eligible transaction summary.
How do I claim my rebate?
Once you've created an account online at ubookstore.com/uwcr (before June 30, 2015), simply keep your personal information current, and in September 2015, you will receive your rebate.
How will I receive my rebate?
Your rebate amount will be emailed to you at the address you provided when signing up for your UWCR account.
I don't have a computer. How can I sign up?
Visit the Credit Office at our U District store or call 206.634.3400 extension 308 or 1.800.335.7323 and will we create an account for you.
Why do I have to provide my UW or Cascadia identification number?
Your UW or Cascadia identification number is used to verify your eligibility for the UW Customer Rebate.
Where do I find my identification number?
UW student and employee ID numbers can be found on the front of your Husky Card and on your MyUW web page. Cascadia ID numbers are provided to you by Cascadia College.
What if I forget my password?
If you forget your password, please contact us at uwcr@ubookstore.net and we will send your password to the email address you supplied when you set up your account. You must confirm your identity by providing your name and Husky Card #. Please allow 24 to 72 hours for a response. Passwords cannot be requested via phone.
What if I don't have my Husky Card with me when I'm making a purchase?
Our cashiers can accept your ID number verbally at the time transactions are made, although we prefer that you present your ID card each time you make a purchase. Otherwise, you can take your transaction receipt to a University Book Store customer service area at any store location to have your transaction added to your purchase summary.
I qualify for the rebate, but I don't have a Husky Card. How can I participate in the UWCR program?
If you believe you qualify for UWCR, but do not have a Husky Card, please visit the Credit Office at our U District store, call 206.634.3400 extension 308, or email rebate@ubookstore.com.
Which items are eligible for the UW Customer Rebate?
All University Book Store merchandise is eligible for the rebate, except for certain technology products, which already reflect special academic pricing. University Book Store gift cards, fees such as labor, charge and hold fees, restocking fees and shipping services, postage, sales tax, parking fees, event tickets, and beer & wine are not eligible for the rebate. Digital course materials and rented textbooks are not eligible. Items purchased for resale, or for which you are being reimbursed by your employer, are not eligible for the rebate. We reserve the right to determine the eligibility of all UW Customer Rebate claims.
How is the rebate amount determined?
The rebate amount is based on the retail price paid for eligible merchandise before sales tax.
What if I return an item?
The original purchase price of the merchandise returned will be deducted from your rebate eligible purchases summary.
Can I get cash for my rebate?
Rebates are valid for merchandise only. Rebates can not be exchanged for cash.
Is there a special benefit associated with using rebates for purchases?
Yes! Since the rebate redeemed reduces the total amount to be paid for the purchase, sales tax is reduced accordingly.
I am used to saving my receipts. How is my rebate tracked without them?
You will present your UW or Cascadia ID number with each purchase. Eligible purchases will be summarized by UW or Cascadia ID number.
I already have a University Book Store Credit Card. Do I need to sign up for a UWCR account, too?
If you are eligible for UWCR, rebates related to purchases made using your University Book Store credit card will be accumulated automatically. You do not need to create a separate UWCR account online. Please be aware that you may be asked to verify your eligibility from time to time. Your account must be flagged with your current UW or Cascadia ID number, and staff or student status. Please contact the Credit Office at 206.634.3400, extension 308 (toll free 1.800.335.7323) or email rebate@ubookstore.com if you need to update your information
I graduated and am leaving town. Can I get my rebate now?
No. The UW Customer Rebate is processed annually and is only available for distribution in September.
I am leaving town. Can I still use the rebate while out of the area?
Yes. The UW Customer Rebate can be used for online purchases at ubookstore.com and telephone orders at 1.800.335.7323.
I found some of last year's receipts? Can I include them now?
Please check the purchase dates. Purchases made from July 1, 2014 through June 30, 2015 are eligible. Purchases made before July 1, 2014 are no longer eligible.
I am leaving the area and am unlikely to use my rebate. Can I give it to a family member or friend?
Rebates are not transferable. Rebates can be used for online purchases at ubookstore.com and telephone orders at 1.800.335.7323.

By creating your UWCR online account, you authorize University Book Store to obtain information from the University of Washington or Cascadia College verifying your customer rebate eligibility. We reserve the right to determine the validity of all UW Customer Rebate claims.